Strata Management Industry – Some Good and Positive News to start the week!

I think sometimes OC management companies forget that we like them are part of the industry and we want to see progressive moves forward when it changing the strata industry.

Why? Over the years, we’ve sat in front of too many disheartened Committees and Owners who have themselves in tough situations:

  • Building defects and no action/plan/support from the OC management company to fix the issues;
  • Stuck in lengthy strata / building management / cleaning / embedded network etc. contracts that the were entered into before they had even settled on their properties;
  • Terrible or no communication from their OC management company;
  • Poor advice or no interest from their OC management company on complex or difficult issues; and
  • At least one OCM who disappeared and left the Committee and Owners to pick-up the pieces.

So here’s some good news for all the good work being done by good strata management companies:

Change of strata management for Swanston St, Melbourne

The new strata management company took over in October 2023 and recently reported back us on some of the progress that they have since made with the property:

  • The new strata manager has done between 10-15 site visits to this property since handover.
  • State of property damages internally/externally – arranged for trades to attend to. maintenance issues noted on site visits, raised cleaning issues with cleaner, and changing contractors (where it was appropriate and better for the OC).
  • The strata manager has been working with the commercial lots about an ongoing issues with shop fit-outs and pending insurance claims due to leaks and ceiling collapse.
  • Working through internal leaks in properties that had not been previously addressed by the previous strata management company.
  • There was an issue with homeless people at the property and the strata manager had contacted the police to attend and intervene. The strata manager has worked to fix garage access weaknesses and also obtaining cameral footage for recent on-site issues.
  • Insurance claims that were paid out but no works were done – strata manager trying to access information as well as get an update on where the claims are at. Subsequently, additional insurance claims had to be lodged directly with CHU due to no assistance from current insurance broker.
  • This Committee is notably an active and responsive group, frequently posing numerous inquiries and seeking detailed information. Cara the strata manager consistently offers updates and feedback upon request.
  • The majority of concerns stem from agents/tenants who previously experienced delays or lack of responses regarding issues.  As these past issues with the property are gradually addressed by Cara the strata manager, we would anticipate a decrease in the frequency of such inquiries.

Appointment of strata management for new development in Elwood

In January of 2024, we helped the finance company of a property development who had taken over from the initial developer to appoint a professional strata management company for the OC:

  • The appointed strata manager and team members have done over 20 site visits to this property since handover – also site visits with current owners/new owners were requested.
  • The strata manager has working with stakeholders to identify issues with the builder. Trying to work with owners and the builder on mediation relating to defects. Working to address common property defects with the builder has not always been responding.
  • Leah the strata manager has been actively chasing the builder’s contractors as they been not attend to fix urgent issues such as:
    • ongoing meter board issues.
    • gas leaks and gate repairs not addressed by builder.
    • major delays with handover keys from the owners caused delays in contractors commencing.
    • move in and move out issues with lifts not operating.
    • Security system was a major issue – cameras installed but not operational due to insufficient system.
    • Issues with isolation panels / lights – had to have assessments done to provide builder with reports of defects.
  • Trying to communicate and explain to owners complaining that OC was not managing property due to delays that issues were stemming from the builder’s inaction.
  • Dealing with a major insurance claim due to flooding from council roads – council refusing to assist, owners refusing to lodge claim causing major delays  – however owners are now extremely happy with the outcome and works done by the strata manager

The property owners are now highly satisfied, particularly with Leah, the dedicated strata manager who has diligently addressed all issues. Leah has also effectively mediated between owners/builders regarding individual Lot issues and matters concerning common property. Consequently, the property is gradually achieving a state of stability.


The contents of this article or website are only intended to provide a general overview of the topics discussed. The author of this article makes no representations as to the accuracy or completeness of any information and the information is not intended to constitute investment, legal or professional advice. You should seek professional advice before acting or relying on any of the content. This article does not contain references to any specific company, organisation or individual, unless expressly specified.
April 15, 2024
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