“Top 5 Reasons Why OCs Change Owners Corporation Managers” is an important list for owners corporations and owners corporation managers to know and understand. A good working relationship between the Committee of the owners corporation and the owner corporation manager is crucial in running of any building. We take a look when things don’t work and the reasons for changing owners corporation management companies.
- No Response to Emails and Phone Calls.
- Delays with Repairs and Maintenance.
- Poor Advice and Guidance – Not Professional, Rude, and Lack of Knowledge.
- Lost of Trust and Confidence.
- Appointed by the Developer and Owners weren’t Given the Choice.
So, for the benefit of Committees and owners corporation managers, let’s take a look at the Top 5 Reasons Why OCs Change Owners Corporation Managers.
1. No Response to Emails and Phone Calls.
No one likes to be ignored or made to feel unimportant. In our fast pace world where communication can be instantaneous and easy – it’s important that both sides understand the expectations and boundaries.
Most, if not all, of the strata management companies that we work with mandate that emails are replied to within 1-2 business days and phone calls are returned on the same day.
Good etiquette in this regard might be to reply to emails acknowledging receipt of the email and that it will be attended to, if the matter cannot be immediately resolved.
2. Delays with Repairs and Maintenance.
Some repairs and maintenance items can be minor and non-critical; however, some issues can be exacerbated if left unattended to.
Water leaks such as issues with roofing, guttering, and plumbing are good examples of things that get worse as time goes on. Safety and security matters are also issues that should be given priority.
Committees and owners also have an expectation that issues that affect the appearance and aesthetics of their building. An owners corporation in Hawthorn contacted us as they were frustrated with the inaction and incompetence of their owners corporation manager on a number of fronts. One of the issues that has been outstanding for years was the replacement of a boundary fence on the north face of the property.
The new owners corporation management company immediately got to work by undertaking a title search to find the owners’ contact details and contacting that owner to bring into discussions about fence replacement.
3. Poor Advice and Guidance – Not Professional, Rude, and Lack of Knowledge.
We’ve seen it many times – the wrong advice costing owners corporations and owners costing significant money and inconvenience.
There was the building in Flemington that went to pursue a building defects only to find out their defects report – that their junior OC manager organised – was not compliant. The owners corporation then had to pay for another report; a domestic building assessment report that was VCAT recognised.
We have also heard and seen numerous buildings and owners corporation not aware and miss their defects liability period… A few years back we had a client in Hawthorn managed by the developer appointed owners corporation manager since the building was completed. Years later the building encountered numerous building defecting (including issues with balcony membranes), only to find out that they had missed the window to lodge a defects claim.
4. Lost of Trust and Confidence.
From our experience, we would say that this reason for changing owners corporation managers often comes down to:
- Lost of trust and confidence is either due to action, or inaction by manager; and
- Lost of trust and confidence can be due to either an actual act, or a matter of perception.
The working dynamic between Committees and owners corporation managers is vital to the running of buildings and owners corporations. Owners corporation managers rely on Committees for decisions and resolutions in order for them to carry out their functions. In turn, Committees must have trust and confidence in the manager’s advice, professionalism, and integrity.
5. Appointed by the Developer and Owners weren’t Given the Choice.
We are fortunate to live in a time where there is an abundance of choice when it comes to the goods and services on offer in the marketplace. A lot of Committees and Owners that we speak are therefore understandably frustrated when they’re tied into a strata management company they didn’t choose.
The New South Wales model has been that developers appointed an owners corporation manager for a 1 year to manage the complex and the owners, at the AGM are given a choice as to the company they wish to appoint.
The best time to appoint a good owners corporation manager was at the set-up of the owners corporation but if you’re unhappy now, choosing carefully is important.
This is good reading on how bad things can get if the owners corporation manager isn’t reliable and dependable – Don’t Trust a One-man Band with Your Money (or Owners Corporation Management).
Lastly, Strata Management Consultants specialises in not only advising and guiding Committees on how to change body corporate management companies but have also carefully vetted every management company we work with. Find out more about the value of having a Strata Consultant working for you here, or feel free to get in touch on 1300 917 848 or via email at firstname.lastname@example.org.
Top 5 Reasons Why OCs Change Owners Corporation Managers in Victoria? – Content Copyrighted 2020 by Strata Management Consultants