In September 2021, Matthew contacted us about his building in Hawthorn East that completed only 4-5 years ago.
The owners corporation management company that they had in place was less than ideal:
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- The OC had 2 owners corporation managers drop off the radar completely, only for the Committee to find out later on that they had resigned months ago.
- Unfortunately due to non-preparedness of the owners – they were informed at their 3rd AGM that the OCM contract for up for renewal and needed to be approved/re-appointed. The COO or someone from a managerial position assured the Committee that things would improve and things would get done – but many months later things only got worse.
- The Committee would also later learn the OC management company was based and headquartered in Queensland with only minimal staffing in Victoria.
- The building was found to have combustible cladding that needed attention and ideally advice from a knowledgeable, professional OC management company.
- There were defect issues with the car stacker unit installed into the building by the builder/developer – the OC was informed it would cost ~$80k to repair by the incumbent OCM.
- This time around (as the building approached the end of the OCM contract), the Committee was much better prepared and had spoken with us about what they needed to do.
Qualified OC Management Companies
Every single OC management company we work with is carefully vetted and scrutinised in terms of their:
- OC experience and relevant qualifications
- Service and service metrics
- Integrity & values
- Dedicated strata software platform, systems, and processes
- On-going knowledge and training
Our expertise and industry knowledge takes the guesswork out of changing management companies.
Changing Owners Corporation Managers (Hawthorn East, VIC)
We met with the Committee to understand their concerns with the incumbent OC manager and discuss what they would expect of their new OC manager.
After compiling a RFT with information and specifications particular to their building, we conducted a tender process. We met again with the Committee and helped them to understand all the new OC management proposals in terms of their offerings, qualities, and costs.
The Committee chose a company that was less expensive than their incumbent and we assisted with the appointment process.
COST COMPARISON
OLD OC MANAGEMENT CO. VS NEW OC MANAGEMENT CO.
| Cost Comparison | Previous OC Management Company |
New OC Management Company |
|---|---|---|
| Management Fees | $13,150 | $13,860 |
| Disbursement | $4,780 | $0 |
| Software, Work Orders + Misc. | $550 | $0 |
| Other Additional Charges | $160 | $0 |
| Total Strata Management Costs | $18,640 | $13,860 |
*OC guidance for all Committees: be careful when it comes to OC management contracts and ‘open-ended, blank cheque’ disbursements sections. Some OC management companies charge for every work order, phone call, email, page of paper, printing, postage, envelope, etc.
The vast majority of OC management companies that we work with – charge a fixed, all-inclusive fee for their disbursement costs. And of these OC management companies, most will waive their disbursement fee if lot owners elect to receive OC notices electronically
We helped the Committee to help save all owners in the owners corporation in Hawthorn East $4,780 per year on their strata / OC management costs.
Thinking About Changing Strata Management Companies?
Take the first step in process of changing owners corporation management companies for your property in the Hawthorn area by speaking to a Strata Management Consultant at 1300-917-848 or email us at office@strataconsultants.com.au
Meet the Strata Consultants Melbourne team – https://strataconsultants.com.au/our-team
