Strata Levies and COVID-19

Strata Levies and COVID-19

In the midst of the COVID-19 pandemic, the strata sector is facing some big issues. Perhaps the biggest challenge (this week at least) is how to manage body corporate levies and other financial issues at a time when people are under all sorts of financial pressure. It can be hard enough to get people to pay strata levies when they have the money, let alone when they do not.

We think it is essential to identify the pain points for everyone in the sector when it comes to levies and then identify what can be done about it.

There are a few points to make, before anything else:

1.Even though these times are challenging and like nothing we have seen in our lifetimes, we can’t lose sight of humanity and compassion. People are under severe health, financial and emotional stress. Everyone is suffering in some way. Displaying empathy will hold everyone in good stead.

2. While the body corporate income may stall as people slow in paying their levies, body corporate expenses don’t. Bodies corporate usually have very little discretionary spending in their budgets. As a simple example, insurers are hardly likely to discount their policies when they come up for renewal over the next 12 months because of what is happening now. Levy holidays won’t work for that reason. Not dealing with the financial issues now as they arise may just mean kicking the can down the roads for six months and having an issue then.

3. Bodies corporate have not come up for any direct form of government relief and may not get any. That means committees are going to be left to navigate on their own.

We’ve tried to capture what we think are the main financial points in this matrix for Queensland bodies corporate. We’ve not cited sections of legislation here, even though all these points originate from legislative provisions – instead, we’ve kept it very high-level:


  • Understanding the body corporate’s cash flow
  • Must collect levies but some owners will struggle to pay
  • Body corporate still needs money to pay for expenses
  • Cannot waive / delay owner’s contributions
  • Look to adjust budget (particularly sinking fund spending in future years) – call an EGM
  • Negotiate genuine payment plans case by case
  • Can waive interest, penalties and recovery charges. Important to do so case-by-case while acting reasonably
  • Look to arrange some form of cash flow funding for the short term
  • Obliged to pay their levies
  • Interest, penalties and charges may accumulate on late or no payment
  • Loss of means to pay through job loss / investment loss / tenant issues
  • Being unfinancial affects some body corporate rights
  • Enter into discussions with the committee as soon as circumstances change – negotiate genuine payment plans
  • Make sure your contact details are up to date on the roll
  • Contact your bank to see if they will defer interest
Occupiers (tenants)
  • Can’t make rent payments
  • Landlords under pressure to pay levies may in turn place pressure on tenants to pay
Strata managers
  • Need to provide accurate advice and options to committees in a pressure cooker environment
  • Collect levies from owners who can’t pay
  • Distressed owners calling them seeking levy relief
  • Work with committees on buildings likely to be more financially affected to get clear picture
  • Provision of accurate and timely information to schemes – including policies for committees on levy management
  • Get clear, written instructions on any issues
  • Ensure self-care and set clear parameters. Strata managers cannot solve all problems and certainly cannot waive levies
Caretakers / letting agents
  • Exposure to COVID-19 in completion of their day-to-day caretaking functions
  • Likely complete loss of business in short stay rental schemes with challenges in paying their employees / contractors
  • Dealing with distressed long stay tenants
  • Worries about payment of caretaking remuneration
  • In short stay buildings, work on business improvement strategies for when ‘normal’ returns
  • In long stay complexes, negotiate (on instructions) and document tenancy changes via this RTA form
  • Assist the committee in communications with all occupiers
  • Get clear, written instructions on any issues


Regardless of which of the above categories you fall into, here’s what we think are the key issues:

  • Communication: start discussions early. Get the issues on the table and start a dialogue. Show respect and compassion, particularly respect for privacy. Keep appropriate notes. Explain why things are happening to those affected.


  • Seek qualified advice: from government, legal practitioners, accountants, brokers and whomever you need to – just make sure they are qualified to provide the information you need to make good decisions.


  • Act within your boundaries: know your role and what you can and can’t do. Be clear in communicating that and confirm your understanding with other parties you deal with.


  • Be reasonable: in Queensland, bodies corporate must act reasonably. This varies according to each situation but can mean things such as not adopting a blanket policy without considering the specifics, or not simply refusing a request without good reasons for doing so.


  • Take action: at some point you will have to take action. Don’t be afraid of decision-making, especially if that is your contracted or legislated obligation. If you need to initiate proceedings, do so knowing you have exhausted other options to resolve the situation


  • Be flexible: These challenges are unprecedented and ever changing. Retain the ability to adapt as things evolve.


  • Find the silver lining: What could you do now that would otherwise be disruptive? We are talking to some body corporate clients about accelerating building works in short stay schemes to take advantage of the lack of guests.


If you would like further advice on owners corporation management matters, Frank or Chris can be contacted by email at or  or by telephone  (07) 3193 0500 Hynes Legal 


Or if you’re getting the guidance you’re after, find out more about what we do at Strata Management Consultants


The contents of this article or website are only intended to provide a general overview of the topics discussed. The author of this article makes no representations as to the accuracy or completeness of any information and the information is not intended to constitute investment, legal or professional advice. You should seek professional advice before acting or relying on any of the content. This article does not contain references to any specific company, organisation or individual, unless expressly specified.

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