The Number 1 Reason Why Committees Should Consider Giving the Developer/ Builder Appointed OC Manager the Boot

The Number 1 Reason Why Committees  Should Consider Giving the Developer/ Builder Appointed OC Manager the Boot

Owners and Committee Don’t Get a Say

Firstly, we need to discuss what happens with new buildings, Owners Corporations, and how timing ultimately impacts Owners and Committee Members (not always for the better).

  • The developer buys the land and obtains approval to build.
  • The design and build process gets underway.
  • Once the building is completed, the developer registers the Plan of Subdivision with Land Victoria.
  • Once the Plan is registered, the site is now a building with individual titles that can be bought and sold – and at the same, an Owners Corporation is created in the process.
  • The developer as the initial owner sets-up and implements all the initial contracts including the owners corporation management contract.
  • The owners move in and the OC is tied to these contracts (until the day the contracts expire and the Committee does something about it).

 

 

The Unhealthy and Disjointed Loyalty Dynamic

So it is owners, investors, and Committee Members that constitute the OC – and they are the ones who pay the OC levies. A portion of the OC levies (the management fees) goes into the pocket of the OC management company.

 

 

But what happens when the building has defects and other issues? Who’s side is the OC management company actually on? This problem is a well-known industry inside secret – don’t upset the developer or bite the hand that feeds you.

The reality is that the OC management company may be conflicted between helping the OC action building defects vs staying in favour with the developer (with the hope to be appointed on their next project). Unfortunately, it is often the latter that wins out.

It then becomes much easier to raise work orders and special levies paid for by the OC rather than have an uncomfortable conversation.

 

The other problem working against OCs and Committees – the ticking clock

How long do Committees and owners corporations have when it comes to lodging a claim for building defects?

Section 134 of the Building Act 1993 (Victoria) states:

Limitation on time when building action may be brought

(1) Despite any thing to the contrary in the Limitation of Actions Act 1958 or in any other Act or law, a building action cannot be brought more than 10 years after the date of issue of the occupancy permit in respect of the building work (whether or not the occupancy permit is subsequently cancelled or varied) or, if an occupancy permit is not issued, the date of issue under Part 4 of the certificate of final inspection of the building work.  “

No one buys a brand new apartment expecting to have to deal with building defects for years to come. Dealing with building defects come with immense emotional and financial cost but the OC management company (depending on their loyalties) will either help or make matters worse.

 

Costly common defects problems

Building defects have been plaguing owners corporations and owners across Australia for the past 1-2 decades. It’s an unfortunate reality that probably hasn’t received due media attention until in recent years when some larger apartment towers in Sydney had to be evacuated.

  • Common issues affecting OCs include:
  • Flammable cladding
  • Water ingress and inadequate waterproofing
  • Structural integrity issues
  • Inadequate fire safety compliance
  • Glass and other major components being defective

These issues and others are always stressful and costly for the owners. Owners in strata titled buildings and owners corporations rely on the guidance of their OC management company. If there isn’t an alignment of objectives and values – the entire process becomes much more stressful and costly for the owners and Committees.

 

What about the OC legislation in Victoria?

The Owners Corporations Act 2006 I’m sure meant well with its directive that the developer ‘must act in honestly and in good faith…’ but it was definitely very broad terminology. Fast-forward 15 years and finally we have the OC amendments coming into force which are a lot more clear and prescriptive:

 

Was there a lot of rampant misbehaviour for the legislators to step-in and pick up the pen? We have had some insights from the Committees we have worked with and sat down with. Comments and insights such as:

  • The developer’s representative (the daughter) showed up to the AGM with their proxies and openly relayed that her dad had told she was to vote and say no to everything. In the running of the building, if matters didn’t meet the developer’s expectations then decisions and votes were swayed to ultimately be in the developer’s favour.
  • Defects dragging on and on – it later becoming apparent that seems to have been the OC management company’s main game.
  • OC management companies either being 100% owned subsidiaries of the developer or a related party or aligned/affiliated. There are (were, and/or should be no more under new OC amendments) some larger developers and OC management companies having in place formal arrangements and agreements.

We wrote this more comprehensive overview of OC legislation in Victoria a while back (well worth a read): https://strataconsultants.com.au/the-long-road-to-fairness-for-apartment-owners

 

Changing OC management companies?

Since January 2014, we have been trusted by Committees when it comes to navigating the process of changing OC management companies. We 100% independent, not tied to any other company, and work with a panel of carefully vetted OC management companies.

 

The contents of this article or website are only intended to provide a general overview of the topics discussed. The author of this article makes no representations as to the accuracy or completeness of any information and the information is not intended to constitute investment, legal or professional advice. You should seek professional advice before acting or relying on any of the content. This article does not contain references to any specific company, organisation or individual, unless expressly specified.
How to change strata management companies in victoria
Download Our How to Change Strata Management Companies Booklet

    Unhappy with Your Body Corporate Manager?

    We can find you a better one!

      Get in Touch to Find Out More

      OR

      Submit form below to hear back from a Strata Management Consultant

        Contact Us
        Get in touch with us
        You will receive a reply within 1-2 business days.
        Google Rating
        5.0